Siebel CRM

World’s most complete Customer Relationship Management (CRM) solution helps organizations achieve maximum with exceptional customer experience. Lonar Technologies as an Oracle partner provides Siebel CRM implementation to have complete end-to-end customer lifecycle solutions. With solution tailored for different industries, we deliver on-premises or cloud solution as per the requirements.

What We Offer

End-to-end implementations of CRM either on cloud or on-premises

Customize the CRM by scripting and defining workflows

Integrating with ERP’s to give seamless user experience

Implementing Siebel Mobile on devices like iPhone, iPad and Android mobiles

Services like version upgrades, data migration, integration, testing, user training and application maintenance of Oracle Siebel CRM

Functional Modules

1. Sales

Maximize sales effectiveness in real time by accelerating the quote-to-cash process, aligning sales channels, increasing pipeline and win rates.

Siebel Sales

Account Management

Opportunity Management

Sales Methodologies

Sales Forecasting

Order Management

Territory Management

Integration to Microsoft Applications

Mobile

Intuitive Mobile Interface

Rapid, On-Site Response

Easy Deployment

Sales Analytics

Actionable Insights into the Forecast and Pipeline

Sales Force Performance Management

Pipeline Management

Proactive Intelligence

Pre-built data models and metrics

Oracle Sales Analytics for Oracle Fusion Applications

Exalytics Ready

Partner Relationship Management

Maximize channel revenue and profitability

Recruit, manage and retain top partners

Streamline and optimize channel operations

Functional Modules

2. Marketing

Empowers B2B and B2C organizations across industries and delivers actionable insight to all members of the marketing organization.

Siebel e-Mail Marketing

Achieve more rapid ROI with embedded best practices

Gain real-time visibility into e-mail marketing performance

Supports the entire e-mail marketing process

Create lasting and profitable customer relationships

Achieve higher response rates, lower opt-out rates, and higher conversion rates

Synchronize e-mail efforts with other marketing communications

Siebel Web Marketing

Improve marketing results with targeted Web offers

Synchronize Web offers with other marketing efforts

Leverage customer information to deliver personalized Web offers

Revamp Web offers based on real-time information

Turn more prospects into buyers

Siebel Events Management

Increase ROI for event-based marketing programs

Maintain the quality of marketing events, while reducing costs

Expertly manage the entire process, from planning to results analysis

Quickly route sales lead to the right channels

Reduce event support cost with online registration and payment

Siebel Loyalty Management

Improve customer profitability by rewarding the "right" customer behavior

Reduce costs by automating loyalty management business processes

Maximize the effectiveness of customer interactions

Reduce expenses by having members update information online

Integrate loyalty programs with complementary partner programs

Siebel Campaign/Dialogue Management

Campaign Management - shorten planning and development cycles

Permission-Based Marketing - create personalized campaigns across channels

Targeted E-Mail Campaigns - leverage the internet to acquire new customers and build customer loyalty

Profitable Interaction Centers - combine with Siebel Contact Center to improve outbound telemarketing and inbound call handling

Field Conversion Rates - ensure the effectiveness of field sales campaigns

Joint Marketing - leverage business partners to maximize sales and marketing opportunities

Siebel Marketing Resource Management

Automate and streamline key marketing processes

Manage activities more effectively with a common platform across brands and regions

Gain visibility into marketing performance and spending across the enterprise

Improve the quality of best-practice processes

Optimize marketing investments with insight into past performance

Align global spending with corporate objectives and priorities

Functional Modules

3. Commerce

It simplifies the complex and often frustrating process of tracking thousands of products across multiple catalogs, by enabling businesses to dynamically present targeted product bundles offering intelligent cross-sell and up-sell opportunities.

Siebel Dynamic Catalog

The hierarchical catalog allows users to drill down to see multi-tiered categories and subcategories

Powerful searches, find products by price and attribute values driven by customer requirements

Templated orders save time when selecting commonly ordered items

Intelligent orders selected from a customer's existing assets to initiate an update, delete, suspend, or resume order

Integration with external applications stores and analyzes customer response.

Siebel Product and Pricing Analytics

Make decisions based on valuable insight into product demand, customer price sensitivity, and overall pricing effectiveness

Better understand the impact of pricing decisions—analyze and understand impacts on product velocity, discounting on margins, the effectiveness of pricing promotions, and product profitability across channels

Identify pricing improvement opportunities, understand price drivers by considering the bottom-line impact of all discounts, services, incentives, rebates, and marketing programs.

Monitor and optimize performance, measure the effectiveness of given price profiles and price segments. Monitor corporate and regional prices and policies as they are executed in the field

Proactive and predictive intelligence—determine hidden contributors to price variance, find natural clusters of willingness-to-buy and cost-to-serve behavior, and otherwise use data mining and statistics to improve your price insights

Siebel Dynamic Pricer

Automated price calculation decreases administrative tasks by replacing manual price lookup systems

Currency rationalization enable users to create quotes, orders, and agreements in multiple currencies

Multiple prices improve visibility into recurring and nonrecurring prices for products

Consistent pricing increases revenue by eliminating rogue pricing and properly applying all pricing policies

Siebel Product and Catalog Management

Dynamic catalog—create catalogs once and deploy across all channels

Order management—ensure complex orders are accurate and complete

Customized deployment—configure the ideal solution for your needs

Product comparison—allow users to compare products side-by-side

Robust search—ensure that users can find the right product

Cross-sell and up-sell—enforce business rules while prompting agents to respond to higher-value orders

Siebel Quote and Order Lifecycle Management

Quote and Capture—create, validate, and manage quotes and orders

Quote Management—ensure that customer quotes are accurate and profitable

Order Analytics—gain a deep understanding of the order pipeline and order-management process.

Functional Modules

4. Service

Hosted, Mobile, or on-premise solutions, these applications provide optimal resource deployment, speedy issue resolution, one-and-done request handling, and powerful tracking and analytics capabilities.

Siebel Contact Center

E-mail Response - automatically respond to customer e-mail

Computer Telephony Integration - provide caller information to agents automatically

Customer Dashboard - present a comprehensive view of critical information about a customer

Contact Management - provide agents with a complete history of all interactions with a customer

Household Management - view the complete profile of economically affiliated individuals

Contextual Search - retrieve information from anywhere in the application

Workflow Management - route and track tasks throughout their lifecycles

Siebel Contact Center and Service Analytics

Improve service levels, identify up/cross-sell opportunities and improve customer satisfaction

Understand Customer Service Rep (CSR) performance to enable improvements in employee productivity, effectiveness, training programs, and retention

Leverage low-cost options to address simple inquiries and free up Customer Service Representatives to focus on higher value calls

Provide timely key performance metrics, alerts, report to service professionals and senior management

Siebel Field Service

Appointment Booking - confidently schedule activities that meet customer demand with reduced cost

Real-time scheduling and dispatch - optimize schedules and routing to accommodate unexpected delays

Contract Management - create and manage service offerings from quote to contract

Mobile Field Service - provide complete wireless access to customer information, knowledge bases, and more

Parts and Logistics - track service inventory and optimize stocking of spare parts

Asset Management - seamlessly manage warranty information

Siebel Help Desk

Incident Management - identify the root cause of problems

Change Management - establish procedures for handling IT infrastructure changes

Asset Management - track and maintain a complete inventory of IT assets

Service Level Management - align service delivery with established entitlements, availability, and response times

Help Desk Analytics - monitor how an organization is delivering on key metrics and agreements

Siebel Warranty Management

Streamline claims processing through automation

An enhanced collaboration of warranty management processes

Improve visibility of data for superior product quality

Functional Modules

5. Social

An open, integrated framework for Social Media giving customers the ability to use Oracle Social Relationship Management (SRM) cloud services with their Siebel CRM implementation.

Social Customer Service

Easily route and respond to customer service issues from social networks within existing customer support platform

Escalate service-related social messages from Social Engagement & Monitoring (SEM) into Siebel Call Center

Automatically route to an appropriate agent for fast response

Monitor social media channels for follow-up and engage

Intelligent verification of existing Contact Social Profiles during engagement

Social Marketing

Create Social Marketing Campaigns and link to Siebel Marketing

Push leads generated from Social into Siebel

Create Social Marketing campaigns and Facebook pages social lead generation

Intelligent verification of existing Contact Social Profiles during engagement

Contact Social Profiles